FAQ
The Answers You Need.
We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers.
If you can’t find what you’re looking for, please contact us.
What happens if the boots you deliver don’t fit?
We carry plenty of spare boots to every fitting so we will always ensure you receive a boot which fits correctly.
What happens if the boots you deliver don’t fit?
We have boots to fit all sizes and shapes of feet but if you often have a specific problem (for example you have wide feet) then please mention this in the booking and we can come to your fitting prepared with appropriate boots for you to try on.
Can I exchange boots and is there a cost?
If you try your boots and they seem like a great fit to start with then you do a run and they hurt, come back and we will get you swapped out at no extra charge. Keep coming back until it is perfect, our goal is to make your skiing as enjoyable as possible. There is only one charge for adult boots so it will not affect your final bill if you change to a different variety of boot.
Do you have touring boots, and what is the price for them?
We have a great selection of touring boots and hybrid boots; the cost is the same as alpine boots. And you can change between them as you need.
How important is it to provide accurate details when pre-ordering equipment?
The details you provide during the booking process help us to select equipment appropriate for your ability and size and also allow us to safely configure the release settings on the skis. The more accurately you are able to answer these questions, the easier it is for us to select and safely set up your equipment.
What happens if I have a problem with the equipment or want to change something?
If you have any problems with your equipment during your holiday, you can simply give us a call and we will arrange a convenient time to visit you at your accommodation to resolve the problem, or you can simply visit us at our shop.
I am unsure about my ski level, which skis should I choose?
Please refer to the information on the ski rental page, regarding the various options for ski rental. If you are still unsure, please drop us an email on the contact page. We will happily answer your questions.
When is a good time to avoid the queue’s in rental?
A few times to avoid are between 8-9.30am and then between 4pm and 7pm. If you are in doubt give us a call and we can advise you when is the best time to come down to the shop.
Should I hire a helmet?
The honest answer is yes you should, it is not mandatory unless you are a child having lessons. However, it is strongly recommended.
I’m arriving into town the evening before I want my rental to start, can I collect it to save a rush in the morning?
We are happy to fit you out the evening before your hire starts, what better way to save a few minutes in the morning, than to get fitted out the evening before, get your lift pass here in the shop, then you are ready to make first lifts no problem.
How much will it cost if I want to switch from skis to a snowboard or vice versa?
The two rentals will be charged separately for the number of days you use each piece of equipment – so for example if you ski for four days and snowboard for two days, you will be charged the 4-day rental price for the skis and the 2-day rental price for the snowboard. Since it becomes cheaper on a per-day basis the longer you use the equipment, skiing for 4-days and snowboarding for 2-days will be slightly more expensive than skiing for 6 days (for comparable categories of equipment).
Will my rental equipment be fully serviced before I receive it?
Yes. All equipment is fully serviced and waxed before every rental.
Do you provide any form of cover against theft, damage or loss of equipment?
Yes. We offer optional comprehensive cover which covers your skis or snowboard against theft on the mountain, loss or accidental damage with no excess to pay. This is charged on a per-day basis for the duration of your rental and the price depends on the category of ski or snowboard you are renting. When making a booking you have the option to either include or opt-out of this cover. If you choose not to take the cover, you will be charged the full replacement cost of any lost, stolen or damaged equipment.
Is theft a problem in the resort?
Generally speaking, theft is not a major problem in the resort, but sadly it does occasionally happen.
There are a two measures you can take to though to reduce the risk of having your equipment stolen:
1. Whenever possible, keep equipment in site
2. If you are leaving the equipment outside a mountain restaurant, pair up one of your skis with one of someone else’s skis in your party and separate them. This stops your skis being picked up by mistake by someone who has similar skis, and also reduces the risk of opportunistic theft.
How do I return the equipment?
If you didn’t have the equipment delivered, then please just bring the equipment back to us here in the shop. Make your way down the returns desk and one of our shop assistants will gladly take your equipment and settle the bill with you.
When do I pay?
You will pay upon return if you collected your equipment from the shop. This enables you to swap equipment without needing to get a refund.
Can I pay cash?
Yes, you can pay with cash or card.
I’m unhappy with the skis that have been provided for me, they are not in good condition and I want a refund?
We are very sorry that you have been unhappy, we are of course happy to exchange your equipment and if you are still unsatisfied with this then we will refund the cost of rental.
What happens if I get injured and can’t ski any more?
We hope you recover quickly, and will of course refund the cost of your rental.
What happens if I need to come back and get my boots readjusted?
Yes, you can pay with cash or card.
I’m unhappy with the skis that have been provided for me, they are not in good condition and I want a refund?
That’s no problem, you can come back as many times as you like, that’s why we offer a 100% guarantee.
Does the price of the boots include adjustments?
Yes, the price of the boots includes the fitting and any needed adjustments.
Do I need to make an appointment if I want adjustments?
We recommend calling us to book an appointment in advance so we can guarantee that we will be able to fit you into the schedule.
Will I be shown how to use safety equipment such as airbags and avalanche kit?
Yes. All our staff are experts in their field and we will ensure that you will know how to use the safety equipment you purchase in store.